Cisco CVP Development and Scripting Part 2
CVPD Scripting-Part-2 provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition application, and advanced event handling.
CVP Development and Scripting – Part 2 (CVPDS-2)
Course Overview
Upon completing this course, you will be able to meet these objectives:
- RESTful Web Service (WS) Interface
- Parse XML from a WS with XPath
- Parse JSON with JsonPath
- SOAP WSDL Web Services
- SQL DB – Multiple Rows, Stored Procedures
- JavaScript in Call Studio for String and Math functions; Date Validations and Creating Date-Time Variables
- (New) Local Variables
- Enhanced Event Handling
- Subflows as Subroutines
- Multiple Apps – Subdialogs, App Transfer
- Write Comprehensive Nuance Speech Reco Studio Scripts with Grammars, Confidence, Nbest, Global Commands
Course Outline
JavaScript: Introduction to javascript:
- String functions: substring, string length, string replace, etc.
- Math functions: round, floor, ceiling, etc.
- Date functions: date or time arithmetic, validate dates, create formatted date/time variables
- Customize alphanumeric strings for playback using Say It Smart
- Remove invalid characters from data that would otherwise cause errors upon returning it to ICM
- REST Web Service calls and XML: Learn to work with RESTful web services
- Use Post Man to test RESTful web service interface
- Learn XPath syntax to parse XML response and test using Notepad++ and free online tools
- Learn XPath expressions that select specific data from XML arrays
- How to use the Studio REST Client Element and to parse XML responses in Studio
- Set fetching properties for the voice browser
- REST Web Service calls and JSON: JavaScript Object Notation (JSON) responses from web services
- Learn JSON syntax, how to parse JSON responses, and test using JSONPath.com free online tools
- Learn JSON path expressions to select specific data from JSON arrays
- Use the Studio Rest Client element and JavaScript in Studio to parse JSON results
- SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
- SOAPUI to test web service connection outside of Studio
- Using the Studio Web Services Element
- Learn to parse SOAP responses manually using XPath expressions
- Database: Use the SQL Database element in Studio
- Select data to implement a Prompt Recorder application
- Execute stored procedures in a SQL-based database
- Select multiple rows from SQL DB and parse the result using XPath expressions
- Modularization and Multiple applications
- SubFlows – Subroutines (or functions) for reusability and readability
- Subdialogs – Calling another Studio application as a subroutine
- Application Transfers – Go to another Studio application without returning
- Google DialogFlow Introduction
- How to create the Google Dialogflow account and configure CVP
- How to create a Google Dialogflow agent
- Using the Call Studio Customer Virtual Assistant elements to interface with a Google Dialogflow agent
- Nuance Speech Recognition (upon request): Working with Nuance Speech Recognition
- Understanding grammars: builtin, inline, external
- Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
- Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
- Work with multiple results (N-Best list) Global Commands (HotLinks)
- Courtesy Callback: How to customize Cisco Courtesy Callback
Intended Audience
- Application Developers
- Programmers
- Sales and Pre-Sales
- Technical Support
- Project Managers
Prerequisites
CVPD Scripting Part 1 or Call Studio experience.
Follow-On Courses
Related training topics
Justify your training
Use this sample request letter — copy it into an email to your manager and personalize the bracketed details to make the case for the time and budget.
Sample training request letter
Subject: Request for Networking & Wireless training from Applied Technology Academy
[Decision Maker Name],
I'm writing to request time and budget approval to complete Applied Technology Academy's course, Cisco CVP Development and Scripting Part 2. The information below outlines how this training benefits our organization, the tasks I'll be able to perform after completing it, and relevant cost and funding details.
Course Description
CVPD Scripting-Part-2 provides in-depth coverage and hands-on practice of the more advanced
programming topics of Call Studio such as web services and parsing their results, javascript,
modularizing large applications, writing a speech recognition application, and advanced event handling. Applied Technology Academy is an award-winning, SBA-certified woman-owned training provider (est. 2008) whose instructors are active practitioners; the course is hands-on with virtual labs and a learn-by-doing methodology.
Course Objectives
Once I've completed the course, I'll have hands-on, job-ready skills in networking & wireless that I can apply immediately to our work.
Expected Organizational Benefits
After completing this course, I will be better equipped to apply these skills directly to our projects, reduce our reliance on outside expertise, strengthen our team's capabilities, and share what I learn with colleagues.
Expected Cost & Funding
Course fee: [request an itemized quote at the link below]. Applied Technology Academy supports multiple funding paths that may reduce or cover this cost: GSA MAS purchasing and government purchase orders, military credentialing funding (Army CA, AF COOL, CG COOL), VA GI Bill and VR&E, ATA Flexible Spending, and student financing. Private team cohorts are available if colleagues should attend with me.
Conclusion
This training provides practical, hands-on experience I can apply immediately to strengthen our work in networking & wireless. Additional course information is available at https://appliedtechnologyacademy.com/cisco-training/cisco-cvp-development-and-scripting-part-2-cvpds-2/.
Thank you for your consideration,
[Your Name]
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