Certified Agile Service Manager Training
This course provides an introduction to Agile Service Management (ASM), focusing on the application and integration of agile thinking into service management processes. By cross-pollinating Agile and ITSM practices, this course supports end-toend ASM, emphasizing "just enough" process to improve the flow of work and time to value. You will learn to use an iterative approach to process engineering to meet customer requirements faster and enhance collaboration between Development and Operations teams.
Certified Agile Service Manager
Course Overview
The learning objectives include an understanding of:
- What it means to "be agile," including the Agile Manifesto, its core values, and principles.
- Adapting Agile thinking and values into service management.
- Agile concepts and practices, including DevOps, ITIL, SRE, Lean, and Scrum.
- Scrum roles, artifacts, and events as they apply to processes.
The two aspects of Agile Service Management:
- -Agile Process Improvement—ensuring processes are lean and deliver "just enough" control.
- -Agile Process Engineering—applying Agile practices to process engineering projects.
Course Outline
- Module 1: Why Agile Service Management?
- Module 2: Agile Service Management
- Module 3: Leveraging Related Guidance (DevOps, ITIL, SRE, Lean)
- Module 4: Agile Service Management Roles
- Module 5: Agile Process Engineering
- Module 6: Agile Service Management Artifacts
- Module 7: Agile Service Management Events
- Module 8: Agile Process Improvement
Intended Audience
This course is intended for IT professionals involved in service management, process improvement, or Agile transformation efforts.
Prerequisites
Some familiarity with ITSM processes and Scrum is recommended.
Follow-On Courses
Related training topics
Justify your training
Use this sample request letter — copy it into an email to your manager and personalize the bracketed details to make the case for the time and budget.
Sample training request letter
Subject: Request for DevOps & IT Service Management training from Applied Technology Academy
[Decision Maker Name],
I'm writing to request time and budget approval to complete Applied Technology Academy's course, Certified Agile Service Manager Training. The information below outlines how this training benefits our organization, the tasks I'll be able to perform after completing it, and relevant cost and funding details.
Course Description
This course provides an introduction to Agile Service Management (ASM), focusing on the application and integration of agile thinking into service management processes. By cross-pollinating Agile and ITSM practices, this course supports end-toend ASM, emphasizing "just enough" process to improve the flow of work and time to value. You will learn to use an iterative approach to process engineering to meet customer requirements faster and enhance collaboration between Development and Operations teams. Applied Technology Academy is an award-winning, SBA-certified woman-owned training provider (est. 2008) whose instructors are active practitioners; the course is hands-on with virtual labs and a learn-by-doing methodology.
Course Objectives
Once I've completed the course, I'll have hands-on, job-ready skills in devops & it service management that I can apply immediately to our work.
Expected Organizational Benefits
After completing this course, I will be better equipped to apply these skills directly to our projects, reduce our reliance on outside expertise, strengthen our team's capabilities, and share what I learn with colleagues.
Expected Cost & Funding
Course fee: [request an itemized quote at the link below]. Applied Technology Academy supports multiple funding paths that may reduce or cover this cost: GSA MAS purchasing and government purchase orders, military credentialing funding (Army CA, AF COOL, CG COOL), VA GI Bill and VR&E, ATA Flexible Spending, and student financing. Private team cohorts are available if colleagues should attend with me.
Conclusion
This training provides practical, hands-on experience I can apply immediately to strengthen our work in devops & it service management. Additional course information is available at https://appliedtechnologyacademy.com/devops-institute/certified-agile-service-manager-training/.
Thank you for your consideration,
[Your Name]
Design training around your team, not the other way around.
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