ITIL 4 Managing Professional Transition Training
The ITIL 4 Managing Professional Transition (Bridge) Course was created by AXELOS to reward individuals with ITIL V3 advanced certifications by enabling them to skip the four (4) courses in the Managing Professional Series of courses and receive the coveted ITIL 4 Managing Professional designation.
ITIL 4 Managing Professional Transition Certification
Course Overview
In this course students will learn how to practically apply new concepts and receive a solid understanding of each of the 4 modules including:
- Review the key concepts of service management
- Understand the four dimensions of service management
- Comprehend the purpose and components of the ITIL service value system
- Understand the activities and interconnectivity of the service value chain
- Learn to plan and build a service value stream that creates, delivers, and supports services
- Review how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
- Learn how to create, deliver, and support services
- Understand how customer journeys are designed and how to foster stakeholder relationships
- Know how to shape demand, define service offerings, and onboard and offboard customers and users
- Understand how to engage with others to ensure continual value co-creation and how to realize and validate service value
- Delve into the concepts of the high-velocity nature of the digital enterprise and its demands
- Gain an understanding of digital product lifecycles and how it integrates into the ITIL operating model
- Create a solid base on the importance of the ITIL Guiding Principles and concepts to deliver high velocity IT
- Know how to use the key principles and methods of direction and planning as they relate to the scope of the project
- Understand the role of GRC and how to integrate the principles and methods into the Service Value System
- Facilitate Communication and Organizational Change Management
Course Outline
- Lesson 0: Course Introduction: ITIL® 4 Managing Professional Transition
- Agenda & Introductions
- Overview of the Transition Certification
- Transition Exam Details
- Materials to Support the Class
- Lesson 1: Foundation
- Introduction
- Lesson 2: Foundation: Key Definitions
- Key Definitions
- Service Offering
- Service Relationship Management
- Service Provision
- Service Consumption
- Lesson 3: Foundation: Dimensions of Service Management
- Dimensions of Service Management
- Organizations & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
- Lesson 4: Foundation: Service Value System (SVS)
- Service Value System (SVS)
- Lesson 5: Foundation: Service Value Chain (SVC)
- Service Value Chain (SVC)
- Lesson 6: Foundation: Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate
- Lesson 7: Foundation Summary
- Foundation Summary
- Foundation Sample Questions
- Foundation Exercise: ITIL4 MPT – Foundation Review v1
- Lesson 8: Direct, Plan & Improve
- Scope and Strategic Planning
- Cascading Objectives
- Lesson 9: Direct, Plan & Improve: Policies, Controls, and Guidelines
- Policies, Controls, and Guidelines
- Compliance and Decision-Making Authorities
- Lesson 10: DPI: Governance, Risk, and Compliance
- Risk Management and Governance
- Governance and DPI
- Lesson 11: DPI: Organizational Change Management
- Organizational Change Management (OCM)
- Impact of OCM and DPI
- Managing Stakeholders
- Lesson 12: DPI: Effective Communication
- All About Communication
- Feedback Channels
- Lesson 13: DPI Summary
- DPI Summary
- DPI Sample Exam Questions
- DPI Exercise
- Lesson 14: Create, Deliver & Support
- Organizational Structures
- Collaboration vs. Cooperation
- Team Competencies
- Lesson 15: CDS: Team Culture & Differences
- Team Culture & Differences
- Lesson 16: CDS: Employee Satisfaction Management
- Employee Satisfaction
- Customer-Orientation
- Communication
- Workforce Planning
- Lesson 17: CDS: Results-Based Measuring & Reporting
- Measuring and Reporting
- Continual Improvement
- Lesson 18: CDS: Know How Practices Contribute
- Service Value Streams
- Designing Service Value Streams
- Value Stream Mapping
- Metrics for Value Streams
- Lesson 19: CDS: The Value Stream for a New Service
- Value Streams for a New Service
- Lesson 20: CDS: The Value Stream for User Support
- Value Stream for User Support
- Lesson 21: CDS: Know How to Create, Deliver, & Support
- Managing Queues and Backlogs
- Prioritizing Work
- Shift-left
- Sourcing
- Lesson 22: CDS Summary
- CDS Summary
- CDS Sample Exam Questions
- CDS Exercise
- Lesson 23: Drive Stakeholder Value
- Customer Journey
- Benefits
- Lesson 24: DSV: Explore to Engage
- Mutual Readiness
- Managing Suppliers & Partners
- Service Relationship Types
- Building Service Relationships (Three C’s of Trustworthiness)
- Service Provider Capabilities and Customer Needs
- Lesson 25: DSV: Shape, Demand, and Define Service Offerings
- Design Digital Service Experiences – Lean
- Design Digital Service Experiences – Agile
- Service Design Thinking and Service Blueprinting
- Lesson 26: DSV: Designing Digital Service Experiences
- Design for Onboarding
- Selling and Procuring
- Lesson 27: DSV: Agree
- Onboarding and Offboarding Activities
- Relating with Users and Fostering Relationships
- User Engagement and Delivery Channels
- Lesson 28: DSV: Onboard
- Enabling Users for Service
- Elevating Mutual Capabilities
- Offboarding
- Lesson 29: DSV: Co-Create
- Ongoing Service Interactions
- Service Requests
- Moments of Truth & Intelligent Disobedience
- Lesson 30: DSV: User Communities
- User Communities and User Feedback
- Lesson 31: DSV: Realize Value
- Service Value and Value Realization
- Tracking Performance, Outputs, and Outcomes
- Lesson 32: DSV: The Customer Journey
- Evaluate and Improve the Customer Journey
- Continual Improvement
- Charging and Billing
- Lesson 33: DSV Summary
- DSV Summary
- DSV Sample Exam Questions
- DSV Exercise
- Lesson 34: High Velocity IT
- HVIT Terms
- Digital Transformation
- Lesson 35: HVIT: Objectives
- Valuable Investments
- Fast Development, Resilient Operations
- Value Co-creation, Assured Conformance
- Lesson 36: HVIT: ITIL 4 and the Digital Product Lifecycle
- Four Dimensions
- PESTLE
- Service Value System
- Lesson 37: HVIT: Service Value Chain
- Service Value Chain
- SVC and the Consumer
- SVC and Value Streams
- Digital Product Lifecycle
- Lesson 38: HVIT: Fundamental Concepts for Delivering HVIT
- Five behaviors for HVIT
- Principles, Models, and Concepts
- Purpose, People, Process
- Purpose: Ethics; Design Thinking
- Lesson 39: HVIT: Safety Culture
- People: Safety Culture
- Progress: Complex Environments
- Lesson 40: HVIT: Lean Culture
- Progress: Lean; Toyota Kata
- HVIT Approaches
- Lean, Agile, Resilient, Continuous
- Service Dominant Logic
- Lesson 41: HVIT Summary
- HVIT Summary
- HVIT Samples Exam Questions
- HVIT Exercise
- Lesson 42: Managing Professional Transition Summary
- Summary Recap of Foundation, DPI, CDS, DSV, HVIT
- Full Sample Exam
Intended Audience
You may take this course if you hold any of the below credentials which allows you to advance your career with 1 course and exam and save over $4,000 in ITIL 4 course and exam fees:
- ITIL V3 Experts
- Individuals with 17 or more ITIL V3 credits
- Individuals with 15 or more ITIL V3 Intermediate Credits and ITIL 4 Foundation Certification
Prerequisites
Some level of work experience in IT service support or IT service delivery is highly recommended.
Follow-On Courses
Related training topics
Justify your training
Use this sample request letter — copy it into an email to your manager and personalize the bracketed details to make the case for the time and budget.
Sample training request letter
Subject: Request for DevOps & IT Service Management training from Applied Technology Academy
[Decision Maker Name],
I'm writing to request time and budget approval to complete Applied Technology Academy's course, ITIL 4 Managing Professional Transition Training. The information below outlines how this training benefits our organization, the tasks I'll be able to perform after completing it, and relevant cost and funding details.
Course Description
The ITIL 4 Managing Professional Transition (Bridge) Course was created by AXELOS to reward individuals with ITIL V3 advanced certifications by enabling them to skip the four (4) courses in the Managing Professional Series of courses and receive the coveted ITIL 4 Managing Professional designation. Applied Technology Academy is an award-winning, SBA-certified woman-owned training provider (est. 2008) whose instructors are active practitioners; the course is hands-on with virtual labs and a learn-by-doing methodology.
Course Objectives
Once I've completed the course, I'll have hands-on, job-ready skills in devops & it service management that I can apply immediately to our work.
Expected Organizational Benefits
After completing this course, I will be better equipped to apply these skills directly to our projects, reduce our reliance on outside expertise, strengthen our team's capabilities, and share what I learn with colleagues.
Expected Cost & Funding
Course fee: [request an itemized quote at the link below]. Applied Technology Academy supports multiple funding paths that may reduce or cover this cost: GSA MAS purchasing and government purchase orders, military credentialing funding (Army CA, AF COOL, CG COOL), VA GI Bill and VR&E, ATA Flexible Spending, and student financing. Private team cohorts are available if colleagues should attend with me.
Conclusion
This training provides practical, hands-on experience I can apply immediately to strengthen our work in devops & it service management. Additional course information is available at https://appliedtechnologyacademy.com/itil-training/itil-4-managing-professional-transition-certification-training/.
Thank you for your consideration,
[Your Name]
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