ITIL 4 Leader: Digital and IT Strategy Training
The course explores the use of the ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts into strategic levels among companies and business leaders.
ITIL 4 Strategic Leader: Digital and IT Strategy
Course Overview
The course covers the following ITIL 4 practices to enable students to understand the factors that contribute to success in this arena:
- Architecture Management
- Measurement and Reporting
- Portfolio Management
- Risk Management
- Service Financial Management
- Strategy Management
- Workforce and Talent Management
Course Outline
- Module 00: Course Introduction
- Module 01: DITS Case Study
- Analysis of the DITS Case Study and Risk Assessment Report
- Module 02: DITS Overview
- Background and Introductory Information
- Module 03: DITS and the Guiding Principles
- Apply the ITIL Guiding Principles to All Aspects of DITS
- Module 04: Key Concepts Applied to Strategy
- Understand ‘Digital’ Concepts – Digital Technology, Digital Business, Digital Organization, Digital Transformation, Digitization
- Module 05: Products and Services
- Differentiate Between Product and Service Management, Digital and IT Strategies, Business Strategies and Business Models
- Module 06: DITS and the SVS
- Opportunity/Demand; Value
- Governance; Continual Improvement
- Practices
- Module 07: Strategy Management (StM) Practice
- Purpose
- Practice Success Factors
- Module 08: DITS, SVS SVC Creating Value
- External Analysis: PESTLE
- Internal Analysis: Four Dimensions
- Module 09: Digital Disruption and Organizational Viability
- Organizational Viability, Agility, Resilience
- Module 10: VUCA (Practical Assignments)
- Explain and Apply VUCA
- Module 11: Digital Transformation (Practical Assignments)
- VUCA & Digital Transformation
- Applying HVIT Concepts
- Module 12: Digital Disruption and Organizational Viability
- Three Levels of Digital Disruption: Ecosystem, Industry/Market, Organization
- Module 13: Influencing an Organizational Position
- Customer/Market Relevance
- Operational Excellence
- Module 14: Digital Positioning Tools (Practical Assignments)
- Digital Positioning Tools: Maturity Models, Digital Positioning Models
- Maturity Models
- Module 15: Digital Positioning Models (Practical Assignments)
- Digital Positioning Models
- Practical Assignment #1
- Module 16: Customer/Market Relevance and Operational Excellence
- Achieve Customer/Market Relevance
- Customer Vs. Market Relevance Definitions
- Customer Journey
- Module 17: Omnichannel Delivery and Support
- Omnichannel Delivery
- Context Sensitive Delivery and Support
- Customer Analytics, Customer 360 And Feedback
- Module 18: Achieving Operational Excellence
- Relationship Between the Four Dimensions and Operational Excellence
- Competitive Advantage, Continual Improvement, Automation
- Module 19: Service Optimization
- Service Optimization
- Technology Replacement Modernization
- Sourcing Strategies
- Workforce Strategies
- Employee 360 Approach
- Module 20: Financial Aspects of DITS
- Policies
- Portfolios
- Module 21: Funding Projects, Products, Services
- Funding Projects, Products/Services
- Balancing Innovation and Operations
- Charging and Charging Models
- Module 22: Service Financial Management (SFM) Practice
- Purpose
- Practice Success Factors
- Module 23: Portfolio Management Practice
- Purpose
- Practice Success Factors
- Module 24: Strategic Approaches for Digital Organizations (Practical Assignments)
- Barrett Model
- Evolution. Innovation
- Agility & Resilience
- Organizational Change Management, Knowledge Management
- Module 25: Social Responsibility & Sustainability (Practical Assignments)
- Social Responsibility, Sustainability
- Triple Bottom Line
- Employee Fulfillment
- Practical Assignment #2
- Module 26: Risk and Opportunities
- Risk Management for Digital Organizations
- Risk Definitions, DICE, Risk Posture / Capacity / Appetite / Attitude
- Qualitative and Quantitative Assessment
- Risk Treatment
- Module 27: Risk Management (RM) Practice
- Purpose
- Practice Success Factors
- Module 28: Encouraging & Managing Innovation
- What Is It
- Innovation Management
- Module 29: Technology Adoption Lifecycle
- Technology Adoption Lifecycle
- Developing an Innovation Culture
- Module 30: Creating a Digital Strategy
- Digital Readiness Assessment
- Evaluating Current Capabilities
- Module 31: Vision and Strategy
- What is a Vision?
- Strategic Planning
- Module 32: Using a Business Case for DITS
- Business Case, Portfolio, and Strategy Relationships
- Communicating a Business Case
- Dealing with Resistance
- Module 33: Implementing Digital Strategy
- Operating Models
- Organizational Structure
- Module 34: Architecture Management (AM) Practice
- Purpose
- Practice Success Factors
- Module 35: Workforce & Talent Management (WTM) Practice
- Purpose
- Practice Success Factors
- Module 36: Skills for Digital Leaders
- Digital Mindset
- Communication & Relationship Management
- Agile Management
- Module 37: Leadership Skills
- Leadership Skills
- Education / Learning / Training
- Module 38: Strategy Coordination & Implementation (Practical Assignments)
- Strategy Implementation – General Information
- Satir Model
- Module 39: Large-Scale Transformation (Practical Assignments)
- Large-Scale Implementation
- Incremental Implementation
- Mergers/Acquisitions
- Individual Change Implementation
- Practical Assignment #3
- Module 40: Parallel Operating Models (POMs)
- Cannibalism, Erosion
- Concurrence
- Synergism
- Module 41: Assessing the Success of a DITS
- Metrics
- Cascading/Linking Measurements
- Module 42: Objectives & Key Results (OKR)
- Objectives & Key Results (OKRs)
- Measurement Principles: Progress, Performance, Relevance
- Module 43: Instrumenting Strategy
- Instrumenting Strategy
- Operational Reports/Dashboards
- Analytical Reports
- Module 44: Measurement and Reporting (MR) Practice
- Purpose
- Practice Success Factors
- Module 45: Activities of a Digital Transformation Program (Practical Assignments)
- Define Activities by Scope and Objective of the Transformation
- Module 46: Course Summary
Intended Audience
The Digital and IT Strategy (DITS) Course can be taken if you have:
- Taken and completed the ITIL 4 Foundation Certification
- Taken and completed the ITIL 4 Managing Professional Certification
Please note that if you are ITIL 4 Managing Professional Certified, completing this course, the 4 case studies and successfully passing the PeopleCert DITS Exam will give you DITS Certification and the ITIL 4 Strategic Leader Designation. If you come to this course from the ITIL 4 Foundation Certification, then you will need to take this course and the ITIL 4 Strategic Leader Direct, Plan and Improve Course in addition to this course to achieve the ITIL 4 Strategic Leader Designation.
Prerequisites
- Some level of work experience in IT service support or IT service delivery is highly recommended.
- ITIL 4 Foundation
Follow-On Courses
Related training topics
Justify your training
Use this sample request letter — copy it into an email to your manager and personalize the bracketed details to make the case for the time and budget.
Sample training request letter
Subject: Request for DevOps & IT Service Management training from Applied Technology Academy
[Decision Maker Name],
I'm writing to request time and budget approval to complete Applied Technology Academy's course, ITIL 4 Leader: Digital and IT Strategy Training. The information below outlines how this training benefits our organization, the tasks I'll be able to perform after completing it, and relevant cost and funding details.
Course Description
The course explores the use of the ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts into strategic levels among companies and business leaders. Applied Technology Academy is an award-winning, SBA-certified woman-owned training provider (est. 2008) whose instructors are active practitioners; the course is hands-on with virtual labs and a learn-by-doing methodology.
Course Objectives
Once I've completed the course, I'll have hands-on, job-ready skills in devops & it service management that I can apply immediately to our work.
Expected Organizational Benefits
After completing this course, I will be better equipped to apply these skills directly to our projects, reduce our reliance on outside expertise, strengthen our team's capabilities, and share what I learn with colleagues.
Expected Cost & Funding
Course fee: [request an itemized quote at the link below]. Applied Technology Academy supports multiple funding paths that may reduce or cover this cost: GSA MAS purchasing and government purchase orders, military credentialing funding (Army CA, AF COOL, CG COOL), VA GI Bill and VR&E, ATA Flexible Spending, and student financing. Private team cohorts are available if colleagues should attend with me.
Conclusion
This training provides practical, hands-on experience I can apply immediately to strengthen our work in devops & it service management. Additional course information is available at https://appliedtechnologyacademy.com/itil-training/itil-4-leader-digital-and-it-strategy/.
Thank you for your consideration,
[Your Name]
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