ITIL 4 Strategist: Direct, Plan, & Improve
The Direct, Plan and Improve (DPI) Certification is part of the ITIL 4 Managing Professional and Strategic Leader Track. The course/certification was designed to provide candidates with the practical skills necessary to create IT organizations centered on ‘Learning and improving’ from a practical and strategic direction.
Training at a glance
Level
Intermediate
Duration
3 Days
Experience
3 years: ITIL 4 Foundation
Average Salary
$96,560
Labs
No
Level
Intermediate
Duration
3 Days
Experience
3 years: ITIL 4 Foundation
Average Salary
$96,560
Labs
No
Training Details
When you complete this class you will:
- Understand the scope of what is to be directed and/or planned
- Know how to use key principles and methods of direction
- Be able to plan using key principles and methods
- Know how to define effective policies, controls and guidelines
- Understand the role of risk and risk management in DPI
- Identify how governance impacts DPI
- Know how to ensure controls are sufficient and not excessive
- Understand the nature, scope and potential benefits of organizational change management
- Facilitate key principles and methods of communications and OCM
- Identify and manage all types of stakeholders
- Effectively communicate and influence others
- Create effective feedback channels
- Understand how Lean and Agile methods can be leveraged
- How to successfully apply DPI Concepts in the real world
- How to create a “learning and improving" IT organization
- Be prepared to pass the official ITIL 4 Direct, Plan, and Improve Course
Lesson 1: Introduction to Direct, Plan & Improve
- ITIL 4 Certification Overview
- Direct, Plan & Improve Publications
- Direct Plan & Improve Learning Outcomes
Lesson 2: Direct, Plan & Improve: Key Concepts
- Key DPI Concepts
- Key DPI Terms
- How Value, Outcomes, Costs and Risks Relate to DPI
- Measurement and Reporting
Lesson 3: Understanding ‘Scope’ and Applying Direct, Plan & Improve
- Strategic Planning
- Cascading Objectives
- Policies, Controls and Guidelines
- Decision Making Authority
Lesson 4: The Role of Governance, Risk and Compliance (GRC) and The Service Value System
- The Role of Governance, Risk and Compliance
- How to Integrate Governance, Risk and Compliance into the SVS
- Risk Management in DPI
- Governance and DPI
Lesson 5: Continual Improvement
- Key Principles and Methods
- Continual Improvement Model
Lesson 6: Continual Improvement: Assessment Methods
- How to Identify Assessment Criteria
- Data Collection
- Selecting Assessment Methods
- Assessment Methods and Outputs
Lesson 7: Continual Improvement: Where do we want to be?
- Defining the Next Point
- Priority and Scope
- Outcomes
- Take Action
Lesson 8: Continual Improvement: Keeping Up Momentum
- Keeping People Engaged
- Lessons Learned Analysis
- Measurement and Reporting Practice
Lesson 9: Organizational Change Management (OCM) and Communication
- Key Principles
- OCM Purpose and Application
- Key Terms, Principles and Scope
Lesson 10: Organizational Change Management: Practice Success Factors (PSFs)
- Types of PCFs
- Key Metrics
- OCM and the SVC
Lesson 11: Organizational Change Management: Stakeholders
- Identifying and Managing Stakeholders
Lesson 12: Organizational Change Management: Communication Principles
- Types of Effective Communication
- Communication Feedback Channels
- Effective Interfaces
Lesson 13: Measurement and Reporting in Direct, Plan & Improve
- Key Terms and Definitions
- Reporting Good Practices
- Types of Measurement
Lesson 14: Measure & Report: Planning and Evaluation Model
- Purposed and Objectives of the Planning and Evaluation Model
- Balanced Scorecard
- Success Factors and KPIs
Lesson 15: Direct, Plan & Improve Value Streams and Practices
- Differences Between Value Streams and Practices
- Value Stream Mapping
- Measuring the Four Dimensions
- Workflow
- Feedback
Lesson 16: Value Streams & Practices: Apply Guiding Principles to Direct, Plan & Improve
- Applying the 7 Guiding Principles
- Optimizing and Creating Workflows
- Efficient Designs and Workflow Metrics
- Theory of Constraints and Kanban
- Institutionalizing Change
Lesson 17: Summary
- Individuals continuing of their journey in service management
- ITSM managers and aspiring ITSM managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Delegates must hold ITIL4 Foundation certification.
In order to take this exam students must have completed an accredited Direct, Plan and Improve course.
Exam Details:
- The DPI exam is a closed book exam
- Publications are not permitted to be used in the exam
- The exam is 90 minutes in duration
- Students taking the exam in a language that is not their native language are awarded 25% extra time
- There are 40 questions, each worth 1 mark
- You need to get 28 questions correct (70%) to pass the exam
- The questions are all multiple choice
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