Module 1: Understand generative AI and chatbots:

• Learn what generative AI is, how large language models power AI assistants, and where these tools fit in your day‑to‑day work. Recognize their strengths, limitations, and uncertainty.

Module 2: Create effective prompts:

• Develop prompts that clearly communicate purpose, context, personas, and constraints. Write concise, focused prompts that help AI assistants deliver better, more relevant responses.

Module 3: Avoid hallucinations and verify outputs:

• Understand why AI tools sometimes produce inaccurate information and apply simple verification strategies to check and refine responses.

Module 4: Work in conversational loops, not one‑off transactions:

• Improve results by treating AI interactions as ongoing conversation Use prompt chaining and iteration to build on previous responses and maintain continuity.

Module 5: Use AI responsibly with sensitive information:

• Recognize when inputting information into AI tools is risky, including sensitive, personal or proprietary data. Connect your behavior to your organization’s AI policies, data privacy, and security expectations.

Module 6: Identify practical AI use cases in your role:

• Spot high‑value opportunities to use AI assistants in your daily workflows, streamline routine tasks, overcome “blank page” moments, and support better decision‑making.