800.674.3550
DevOps Institute

Certified Agile Service Manager Training

CASM
Course Schedule

Certified Agile Service Manager

This course provides an introduction to Agile Service Management (ASM), focusing on the application and integration of agile thinking into service management processes. By cross-pollinating Agile and ITSM practices, this course supports end-toend ASM, emphasizing “just enough” process to improve the flow of work and time to value. You will learn to use an iterative approach to process engineering to meet customer requirements faster and enhance collaboration between Development and Operations teams.

Training at a glance

Level

Beginner

Duration

2 Days

Experience

1 year: DevOps

Average Salary

$181,505

Labs

No

Training Details

The learning objectives include an understanding of:
  • What it means to "be agile," including the Agile Manifesto, its core values, and principles.
  • Adapting Agile thinking and values into service management.
  • Agile concepts and practices, including DevOps, ITIL, SRE, Lean, and Scrum.
  • Scrum roles, artifacts, and events as they apply to processes.
  • The two aspects of Agile Service Management: -Agile Process Improvement—ensuring processes are lean and deliver "just enough" control. -Agile Process Engineering—applying Agile practices to process engineering projects.
  • Module 1: Why Agile Service Management?
  • Module 2: Agile Service Management
  • Module 3: Leveraging Related Guidance (DevOps, ITIL, SRE, Lean)
  • Module 4: Agile Service Management Roles
  • Module 5: Agile Process Engineering
  • Module 6: Agile Service Management Artifacts
  • Module 7: Agile Service Management Events
  • Module 8: Agile Process Improvement
This course is intended for IT professionals involved in service management, process improvement, or Agile transformation efforts.

Some familiarity with ITSM processes and Scrum is recommended.

Download Course PDF

Upcoming Classes

We Offer More Than Just DevOps Institute Training

Our successful training results keep our corporate and military clients returning. That’s because we provide everything you need to succeed. This is true for all of our courses.

Strategic Planning & Project Management

From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.

IT & Cybersecurity

ATA is the leading OffSec and Hack the Box US training provider, and a CompTIA and EC-Council award-winning training partner. We offer the best offensive and defensive cyber training to keep your team ahead of the technology skills curve.

Leadership & Management

Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.

From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.
ATA is the leading OffSec and Hack the Box US training provider, and a CompTIA and EC-Council award-winning training partner. We offer the best offensive and defensive cyber training to keep your team ahead of the technology skills curve.
Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.