Leadership Training: Advanced Interpersonal Communication Skills
This two-day course is designed for managers and leaders and focuses on advanced interpersonal communication skills . It provides the skills needed to coach individuals to become responsible for defining their goals and being accountable for their commitments . The course also teaches how to use coaching to motivate and support individuals so they can successfully meet their goals .
Leadership Training
Advanced Interpersonal Communication Skills
Course Overview
This dynamic one-day instructor-led Advanced Interpersonal Communication Training course includes advanced communication skills, such as identifying communication styles and communicating verbally and non-verbally. You will also learn to identify the components of a first impression, as well as how to build rapport and boost your positive relationships.
Further, you will learn to utilize paraphrasing, provide positive and constructive feedback and present ideas and negotiations to business colleagues. This course will also focus on identifying and communicating within the organizational culture.
Course Objectives
Upon successful completion of the Advanced Interpersonal Communication Training course, you will be able to:
- Give good first impressions, build rapport, and build positive relationships.
- Build relationships through feedback.
- Practice and use assertiveness skills in different situations.
- Improve organizational communications.
- Enhance your communication with customers and vendors.
- Learn the ability to influence different personalities.
Course Outline
- Module 1: Communication Styles and Methods
- Communication Styles
- Communication Styles: Primary
- Communication Styles: Secondary
- Verbal and Nonverbal Communication
- Using Verbal Communication
- Using Nonverbal Methods
- Module 2: First Impression and Building Rapport
- The Importance of First Impression
- Identifying Elements of First Impression
- Communicating to Build Rapport
- Building Rapport
- Establishing Credibility
- Building Positive Relationships
- Asking Questions
- Module 3: Building Relationships through Feedback
- Importance of Providing Feedback
- Using Paraphrasing
- Providing Feedback
- Providing Positive Feedback
- Providing Constructive Feedback
- Module 4: Managers and Directors
- Understanding your Manager's Styles
- Handling Ineffective Managers
- Promoting an Idea
- Handling Human Resource Issues
- Negotiating a Raise
- Handling Resignation
- Module 5: Colleagues and Subordinates
- Communicating With Colleagues
- Responding to a Colleague’s Idea
- Communicating With Subordinates
- Refusing a Subordinate’s Request
- Handling Dismissal
- Module 6: Customers and Vendors
- Communicating With Customers
- Responding to Complaints
- Communicating With Vendors
- Rejecting a Vendor’s Proposal
- Complaining to a Vendor
- Module 7: Organizational Culture
- Understanding Organizational Cultures
- Socializing to the Culture
- Organizational Culture Elements
- Identifying Organizational Culture
- Cultural Networks
- Using Cultural Networks
- Roles in Cultural Networks
- Managing Physical Culture
- Arranging Meeting Space
- Managing Emotional Culture
- Using Positive Language
- Encouraging Initiative
Prerequisites
To ensure your success, we recommend you first attend the following course, or have equivalent knowledge:
Communication for Results
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Justify your training
Use this sample request letter — copy it into an email to your manager and personalize the bracketed details to make the case for the time and budget.
Sample training request letter
Subject: Request for Leadership & Professional Development training from Applied Technology Academy
[Decision Maker Name],
I'm writing to request time and budget approval to complete Applied Technology Academy's course, Leadership Training: Advanced Interpersonal Communication Skills. The information below outlines how this training benefits our organization, the tasks I'll be able to perform after completing it, and relevant cost and funding details.
Course Description
This two-day course is designed for managers and leaders and focuses on advanced interpersonal communication skills . It provides the skills needed to coach individuals to become responsible for defining their goals and being accountable for their commitments . The course also teaches how to use coaching to motivate and support individuals so they can successfully meet their goals . Applied Technology Academy is an award-winning, SBA-certified woman-owned training provider (est. 2008) whose instructors are active practitioners; the course is hands-on with virtual labs and a learn-by-doing methodology.
Course Objectives
Once I've completed the course, I'll be able to:
- Upon successful completion of the Advanced Interpersonal Communication Training course, you will be able to:
- Give good first impressions, build rapport, and build positive relationships.
- Build relationships through feedback.
- Practice and use assertiveness skills in different situations.
- Improve organizational communications.
- Enhance your communication with customers and vendors.
- Learn the ability to influence different personalities.
Expected Organizational Benefits
After completing this course, I will be better equipped to apply these skills directly to our projects, reduce our reliance on outside expertise, strengthen our team's capabilities, and share what I learn with colleagues.
Expected Cost & Funding
Course fee: [request an itemized quote at the link below]. Applied Technology Academy supports multiple funding paths that may reduce or cover this cost: GSA MAS purchasing and government purchase orders, military credentialing funding (Army CA, AF COOL, CG COOL), VA GI Bill and VR&E, ATA Flexible Spending, and student financing. Private team cohorts are available if colleagues should attend with me.
Conclusion
This training provides practical, hands-on experience I can apply immediately to strengthen our work in leadership & professional development. Additional course information is available at https://appliedtechnologyacademy.com/leadership-development-training/advanced-interpersonal-communication-skills/.
Thank you for your consideration,
[Your Name]
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