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Leadership Training

Advanced Interpersonal Communication Skills Training

Course Schedule
Applied Technology

Advanced Interpersonal Communication Skills 

This two-day course is designed for managers and leaders and focuses on advanced interpersonal communication skills. It provides the skills needed to coach individuals to become responsible for defining their goals and being accountable for their commitments. The course also teaches how to use coaching to motivate and support individuals so they can successfully meet their goals. 

Training at a glance

Level

Intermediate

Duration

2 Days

Experience

None

Average Salary

Varies

Labs

No

Level

Beginner

Duration

5 Days

Experience

2 years: IT & Security

Average Salary

$85,270

Labs

Yes

Training Details

This dynamic one-day instructor-led Advanced Interpersonal Communication Training course includes advanced communication skills, such as identifying communication styles and communicating verbally and non-verbally. You will also learn to identify the components of a first impression, as well as how to build rapport and boost your positive relationships.

Further, you will learn to utilize paraphrasing, provide positive and constructive feedback and present ideas and negotiations to business colleagues. This course will also focus on identifying and communicating within the organizational culture.

Upon successful completion of the Advanced Interpersonal Communication Training course, you will be able to:

  • Give good first impressions, build rapport, and build positive relationships.

  • Build relationships through feedback.

  • Practice and use assertiveness skills in different situations.

  • Improve organizational communications.

  • Enhance your communication with customers and vendors.

  • Learn the ability to influence different personalities.

Module 1: Communication Styles and Methods

  • Communication Styles

  • Communication Styles: Primary

  • Communication Styles: Secondary

  • Verbal and Nonverbal Communication

  • Using Verbal Communication

  • Using Nonverbal Methods

 

Module 2: First Impression and Building Rapport

  • The Importance of First Impression
  • Identifying Elements of First Impression
  • Communicating to Build Rapport
  • Building Rapport
  • Establishing Credibility
  • Building Positive Relationships
  • Asking Questions

 

Module 3: Building Relationships through Feedback

  • Importance of Providing Feedback

  • Using Paraphrasing

  • Providing Feedback

  • Providing Positive Feedback

  • Providing Constructive Feedback

 

Module 4: Managers and Directors

  • Understanding your Manager's Styles

  • Handling Ineffective Managers

  • Promoting an Idea

  • Handling Human Resource Issues

  • Negotiating a Raise

  • Handling Resignation

 

Module 5: Colleagues and Subordinates

  • Communicating With Colleagues

  • Responding to a Colleague’s Idea

  • Communicating With Subordinates

  • Refusing a Subordinate’s Request

  • Handling Dismissal

 

Module 6: Customers and Vendors

  • Communicating With Customers

  • Responding to Complaints

  • Communicating With Vendors

  • Rejecting a Vendor’s Proposal

  • Complaining to a Vendor

 

Module 7: Organizational Culture

  • Understanding Organizational Cultures

  • Socializing to the Culture

  • Organizational Culture Elements

  • Identifying Organizational Culture

  • Cultural Networks

  • Using Cultural Networks

  • Roles in Cultural Networks

  • Managing Physical Culture

  • Arranging Meeting Space

  • Managing Emotional Culture

  • Using Positive Language

  • Encouraging Initiative

To ensure your success, we recommend you first attend the following course, or have equivalent knowledge:

  • Communication for Results

Download Course PDF

Upcoming Classes

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Our successful training results keep our corporate and military clients returning. That’s because we provide everything you need to succeed. This is true for all of our courses.

Strategic Planning & Project Management

From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.

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Leadership & Management

Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.

From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.
ATA is the leading OffSec and Hack the Box US training provider, and a CompTIA and EC-Council award-winning training partner. We offer the best offensive and defensive cyber training to keep your team ahead of the technology skills curve.
Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.