Information Technology Infrastructure Library (ITIL)

ITIL 4 Strategist: Direct, Plan & Improve Training

ITIL 4
ITIL 4 Strategist: Direct Plan and Improve

ITIL 4 Strategist: Direct, Plan, & Improve

The Direct, Plan and Improve (DPI) Certification is part of the ITIL 4 Managing Professional and Strategic Leader Track. The course/certification was designed to provide candidates with the practical skills necessary to create IT organizations centered on ‘Learning and improving’ from a practical and strategic direction.

Training at a glance

Level

Intermediate

Duration

3 Days

Experience

3 years: ITIL 4 Foundation

Average Salary

$96,560

Labs

No

Level

Intermediate

Duration

3 Days

Experience

3 years: ITIL 4 Foundation​

Average Salary

$96,560

Labs

No

Training Details

When you complete this class you will:

  • Understand the scope of what is to be directed and/or planned
  • Know how to use key principles and methods of direction
  • Be able to plan using key principles and methods
  • Know how to define effective policies, controls and guidelines
  • Understand the role of risk and risk management in DPI
  • Identify how governance impacts DPI
  • Know how to ensure controls are sufficient and not excessive
  • Understand the nature, scope and potential benefits of organizational change management
  • Facilitate key principles and methods of communications and OCM
  • Identify and manage all types of stakeholders
  • Effectively communicate and influence others
  • Create effective feedback channels
  • Understand how Lean and Agile methods can be leveraged
  • How to successfully apply DPI Concepts in the real world
  • How to create a “learning and improving" IT organization
  • Be prepared to pass the official ITIL 4 Direct, Plan, and Improve Course

Lesson 1: Introduction to Direct, Plan & Improve

  • ITIL 4 Certification Overview
  • Direct, Plan & Improve Publications
  • Direct Plan & Improve Learning Outcomes


Lesson 2: Direct, Plan & Improve: Key Concepts

  • Key DPI Concepts
  • Key DPI Terms
  • How Value, Outcomes, Costs and Risks Relate to DPI
  • Measurement and Reporting


Lesson 3: Understanding ‘Scope’ and Applying Direct, Plan & Improve

  • Strategic Planning
  • Cascading Objectives
  • Policies, Controls and Guidelines
  • Decision Making Authority


Lesson 4: The Role of Governance, Risk and Compliance (GRC) and The Service Value System

  • The Role of Governance, Risk and Compliance
  • How to Integrate Governance, Risk and Compliance into the SVS
  • Risk Management in DPI
  • Governance and DPI


Lesson 5: Continual Improvement

  • Key Principles and Methods
  • Continual Improvement Model


Lesson 6: Continual Improvement: Assessment Methods

  • How to Identify Assessment Criteria
  • Data Collection
  • Selecting Assessment Methods
  • Assessment Methods and Outputs


Lesson 7: Continual Improvement: Where do we want to be?

  • Defining the Next Point
  • Priority and Scope
  • Outcomes
  • Take Action


Lesson 8: Continual Improvement: Keeping Up Momentum

  • Keeping People Engaged
  • Lessons Learned Analysis
  • Measurement and Reporting Practice


Lesson 9: Organizational Change Management (OCM) and Communication

  • Key Principles
  • OCM Purpose and Application
  • Key Terms, Principles and Scope


Lesson 10: Organizational Change Management: Practice Success Factors (PSFs)

  • Types of PCFs
  • Key Metrics
  • OCM and the SVC


Lesson 11: Organizational Change Management: Stakeholders

  • Identifying and Managing Stakeholders


Lesson 12: Organizational Change Management: Communication Principles

  • Types of Effective Communication
  • Communication Feedback Channels
  • Effective Interfaces


Lesson 13: Measurement and Reporting in Direct, Plan & Improve

  • Key Terms and Definitions
  • Reporting Good Practices
  • Types of Measurement


Lesson 14: Measure & Report: Planning and Evaluation Model

  • Purposed and Objectives of the Planning and Evaluation Model
  • Balanced Scorecard
  • Success Factors and KPIs


Lesson 15: Direct, Plan & Improve Value Streams and Practices

  • Differences Between Value Streams and Practices
  • Value Stream Mapping
  • Measuring the Four Dimensions
  • Workflow
  • Feedback


Lesson 16: Value Streams & Practices: Apply Guiding Principles to Direct, Plan & Improve

  • Applying the 7 Guiding Principles
  • Optimizing and Creating Workflows
  • Efficient Designs and Workflow Metrics
  • Theory of Constraints and Kanban
  • Institutionalizing Change


Lesson 17: Summary

  • Individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team

Delegates must hold ITIL4 Foundation certification.

In order to take this exam students must have completed an accredited Direct, Plan and Improve course.

Exam Details:

  • The DPI exam is a closed book exam
  • Publications are not permitted to be used in the exam
  • The exam is 90 minutes in duration
  • Students taking the exam in a language that is not their native language are awarded 25% extra time
  • There are 40 questions, each worth 1 mark
  • You need to get 28 questions correct (70%) to pass the exam
  • The questions are all multiple choice

Upcoming Classes

We offer more than just ITIL Training

Our successful training results keep our corporate and military clients returning. That’s because we provide everything you need to succeed. This is true for all of our courses.

Strategic Planning & Project Management

From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.

IT & Cybersecurity

ATA is the leading OffSec and Hack the Box US training provider, and a CompTIA and EC-Council award-winning training partner. We offer the best offensive and defensive cyber training to keep your team ahead of the technology skills curve.

Leadership & Management

Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.

From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.
ATA is the leading OffSec and Hack the Box US training provider, and a CompTIA and EC-Council award-winning training partner. We offer the best offensive and defensive cyber training to keep your team ahead of the technology skills curve.
Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.