ITIL 5 Foundation Training
ITIL 5 Foundation
ITIL® is the world’s leading best practice framework for implementing IT service management. The ITIL® 5 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 5 guidance.
Training at a glance
Level
Beginner
Duration
3 Days
Experience
1 year: Basic Computing
Average Salary
$98,000
Labs
No
Level
Beginner
Duration
3 Days
Experience
1 year: Basic Computing
Average Salary
$98,000
Labs
No
Training Details
This foundational course introduces modern digital product and service management under ITIL Version 5. It teaches key concepts, models, principles, and frameworks that help learners understand how organizations deliver value through services and products. The course prepares candidates to confidently sit the official PeopleCert ITIL 5 Foundation exam.
The course will help you to understand:
- Explain key ITIL 5 concepts and terminology related to digital product and service management.
- Describe how value is co-created through service relationships.
- Understand the ITIL Value System and how its components (guiding principles, governance, value chain, management practices, continual improvement) integrate.
- Explain the Four Dimensions of Product & Service Management.
- Map and manage value streams for effective delivery and outcomes.
- Apply guiding principles to real-world scenarios.
- Prepare to successfully attempt the PeopleCert ITIL 5 Foundation exam.
Module 1 — Introduction & Course Orientation
- Welcome and course logistics
- Framework history: Evolution from ITIL 4 to ITIL 5
- What’s new in ITIL Version 5 and why it matters
- Exam format and preparation tips
Module 2 — Core ITIL 5 Concepts
- Digital products vs digital services
- Value, outcomes, cost, risk
- Service offerings, service interactions, service relationships
- Experience in the service context
Module 3 — Product & Service Lifecycle
- Lifecycle stages overview
- Roles of product and service lifecycle activities
- How the lifecycle supports value delivery
Module 4 — ITIL Value System
- Components: guiding principles, governance, value chain activities, management practices, continual improvement
- Understanding how the value system drives outcomes
Module 5 — Guiding Principles
- Introduction to ITIL 5 guiding principles
- Applying principles to case examples
- Real-world scenarios and decision frameworks
Module 6 — Four Dimensions of Product & Service Management
- Organizations & People
- Value Streams & Processes
- Information & Technology
- Partners & Suppliers
- Balancing dimensions for holistic management
Module 7 — Value Streams & Mapping
- Defining value streams and the purpose of mapping
- Analyzing flow and optimization opportunities
- Practical exercises on value stream mapping and improvement
Module 8 — Continual Improvement
- Continual Improvement Model
- Embedding continuous improvement in day-to-day work
- Metrics, feedback loops, and governance elements
Module 9 — ITIL 5 in Practice
- Applying ITIL 5 in modern digital, Agile, and DevOps environments
- Integration points with other frameworks (e.g., Agile, Lean, DevOps)
Module 10 — Exam Preparation & Sample Questions
- Practice questions and mock exam review
- Key themes likely to be on the PeopleCert exam
- Tips, strategies, and closing review
ITIL 5 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 5 journey or people looking to update their existing ITIL knowledge.
This course is also designed for students who are seeking the ITIL 5 Foundation certification and who want to prepare for the ITIL 5 Foundation exam.
There are no formal prerequisites for the PeopleCert ITIL 5 Foundation exam.
Basic understanding of IT, service management, or business operations is beneficial but not mandatory.
ITIL4 Advanced modules for a deeper dive into the ITIL framework include
Leader: Digital and IT Strategy
Managing Professional Transition
Specialist: Create, Deliver & Support
Specialist: Drive Stakeholder Value
Upcoming Classes
We Offer More Than Just ITIL Training
Our successful training results keep our corporate and military clients returning. That’s because we provide everything you need to succeed. This is true for all of our courses.
Strategic Planning & Project Management
From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.
IT & Cybersecurity
ATA is the leading OffSec and Hack the Box US training provider, and a CompTIA and EC-Council award-winning training partner. We offer the best offensive and defensive cyber training to keep your team ahead of the technology skills curve.
Leadership & Management
Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.
