Information Technology Infrastructure Library (ITIL)

ITIL 4 Managing Professional Transition Certification Training

ITIL 4
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ITIL 4 Managing Professional Transition Certification

The ITIL 4 Managing Professional Transition (Bridge) Course was created by AXELOS to reward individuals with ITIL V3 advanced certifications by enabling them to skip the four (4) courses in the Managing Professional Series of courses and receive the coveted ITIL 4 Managing Professional designation.

Training at a glance

Level

Intermediate

Duration

5 Days

Experience

3 years: Service Management

Average Salary

$103,847

Labs

No

Level

Intermediate

Duration

5 Days

Experience

3 years: Service Management

Average Salary

$103,847

Labs

No

Training Details

In this course students will learn how to practically apply new concepts and receive a solid understanding of each of the 4 modules including:

  • Review the key concepts of service management
  • Understand the four dimensions of service management
  • Comprehend the purpose and components of the ITIL service value system
  • Understand the activities and interconnectivity of the service value chain
  • Learn to plan and build a service value stream that creates, delivers, and supports services
  • Review how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
  • Learn how to create, deliver, and support services
  • Understand how customer journeys are designed and how to foster stakeholder relationships
  • Know how to shape demand, define service offerings, and onboard and offboard customers and users
  • Understand how to engage with others to ensure continual value co-creation and how to realize and validate service value
  • Delve into the concepts of the high-velocity nature of the digital enterprise and its demands
  • Gain an understanding of digital product lifecycles and how it integrates into the ITIL operating model
  • Create a solid base on the importance of the ITIL Guiding Principles and concepts to deliver high velocity IT
  • Know how to use the key principles and methods of direction and planning as they relate to the scope of the project
  • Understand the role of GRC and how to integrate the principles and methods into the Service Value System
  • Facilitate Communication and Organizational Change Management

Lesson 0: Course Introduction: ITIL® 4 Managing Professional Transition

  • Agenda & Introductions
  • Overview of the Transition Certification
  • Transition Exam Details
  • Materials to Support the Class


Lesson 1: Foundation

  • Introduction


Lesson 2: Foundation: Key Definitions

  • Key Definitions
  • Service Offering
  • Service Relationship Management
  • Service Provision
  • Service Consumption


Lesson 3: Foundation: Dimensions of Service Management

  • Dimensions of Service Management
  • Organizations & People
  • Information & Technology
  • Partners & Suppliers
  • Value Streams & Processes


Lesson 4: Foundation: Service Value System (SVS)

  • Service Value System (SVS)


Lesson 5: Foundation: Service Value Chain (SVC)

  • Service Value Chain (SVC)


Lesson 6: Foundation: Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate


Lesson 7: Foundation Summary

  • Foundation Summary
  • Foundation Sample Questions
  • Foundation Exercise: ITIL4 MPT – Foundation Review v1


Lesson 8: Direct, Plan & Improve

  • Scope and Strategic Planning
  • Cascading Objectives


Lesson 9: Direct, Plan & Improve: Policies, Controls, and Guidelines

  • Policies, Controls, and Guidelines
  • Compliance and Decision-Making Authorities


Lesson 10: DPI: Governance, Risk, and Compliance

  • Risk Management and Governance
  • Governance and DPI


Lesson 11: DPI: Organizational Change Management

  • Organizational Change Management (OCM)
  • Impact of OCM and DPI
  • Managing Stakeholders


Lesson 12: DPI: Effective Communication

  • All About Communication
  • Feedback Channels


Lesson 13: DPI Summary 

  • DPI Summary
  • DPI Sample Exam Questions
  • DPI Exercise


Lesson 14: Create, Deliver & Support

  • Organizational Structures
  • Collaboration vs. Cooperation
  • Team Competencies


Lesson 15: CDS: Team Culture & Differences

  • Team Culture & Differences


Lesson 16: CDS: Employee Satisfaction Management

  • Employee Satisfaction
  • Customer-Orientation
  • Communication
  • Workforce Planning


Lesson 17: CDS: Results-Based Measuring & Reporting

  • Measuring and Reporting
  • Continual Improvement


Lesson 18: CDS: Know How Practices Contribute

  • Service Value Streams
  • Designing Service Value Streams
  • Value Stream Mapping
  • Metrics for Value Streams


Lesson 19: CDS: The Value Stream for a New Service

  • Value Streams for a New Service


Lesson 20: CDS: The Value Stream for User Support

  • Value Stream for User Support


Lesson 21: CDS: Know How to Create, Deliver, & Support

  • Managing Queues and Backlogs
  • Prioritizing Work
  • Shift-left
  • Sourcing


Lesson 22: CDS Summary

  • CDS Summary
  • CDS Sample Exam Questions
  • CDS Exercise


Lesson 23: Drive Stakeholder Value

  • Customer Journey
  • Benefits


Lesson 24: DSV: Explore to Engage

  • Mutual Readiness
  • Managing Suppliers & Partners
  • Service Relationship Types
  • Building Service Relationships (Three C’s of Trustworthiness)
  • Service Provider Capabilities and Customer Needs


Lesson 25: DSV: Shape, Demand, and Define Service Offerings

  • Design Digital Service Experiences – Lean
  • Design Digital Service Experiences – Agile
  • Service Design Thinking and Service Blueprinting


Lesson 26: DSV: Designing Digital Service Experiences

  • Design for Onboarding
  • Selling and Procuring


Lesson 27: DSV: Agree

  • Onboarding and Offboarding Activities
  • Relating with Users and Fostering Relationships
  • User Engagement and Delivery Channels


Lesson 28: DSV: Onboard

  • Enabling Users for Service
  • Elevating Mutual Capabilities
  • Offboarding


Lesson 29: DSV: Co-Create

  • Ongoing Service Interactions
  • Service Requests
  • Moments of Truth & Intelligent Disobedience


Lesson 30: DSV: User Communities

  • User Communities and User Feedback


Lesson 31: DSV: Realize Value

  • Service Value and Value Realization
  • Tracking Performance, Outputs, and Outcomes


Lesson 32: DSV: The Customer Journey

  • Evaluate and Improve the Customer Journey
  • Continual Improvement
  • Charging and Billing


Lesson 33: DSV Summary

  • DSV Summary
  • DSV Sample Exam Questions
  • DSV Exercise


Lesson 34: High Velocity IT

  • HVIT Terms
  • Digital Transformation


Lesson 35: HVIT: Objectives

  • Valuable Investments
  • Fast Development, Resilient Operations
  • Value Co-creation, Assured Conformance


Lesson 36: HVIT: ITIL 4 and the Digital Product Lifecycle

  • Four Dimensions
  • PESTLE
  • Service Value System


Lesson 37: HVIT: Service Value Chain

  • Service Value Chain
  • SVC and the Consumer
  • SVC and Value Streams
  • Digital Product Lifecycle


Lesson 38: HVIT: Fundamental Concepts for Delivering HVIT

  • Five behaviors for HVIT
  • Principles, Models, and Concepts
  • Purpose, People, Process
  • Purpose: Ethics; Design Thinking


Lesson 39: HVIT: Safety Culture

  • People: Safety Culture
  • Progress: Complex Environments


Lesson 40: HVIT: Lean Culture

  • Progress: Lean; Toyota Kata
  • HVIT Approaches
  • Lean, Agile, Resilient, Continuous
  • Service Dominant Logic


Lesson 41: HVIT Summary

  • HVIT Summary
  • HVIT Samples Exam Questions
  • HVIT Exercise


Lesson 42: Managing Professional Transition Summary

  • Summary Recap of Foundation, DPI, CDS, DSV, HVIT
  • Full Sample Exam
You may take this course if you hold any of the below credentials which allows you to advance your career with 1 course and exam and save over $4,000 in ITIL 4 course and exam fees:
  • ITIL V3 Experts
  • Individuals with 17 or more ITIL V3 credits
  • Individuals with 15 or more ITIL V3 Intermediate Credits and ITIL 4 Foundation Certification
Some level of work experience in IT service support or IT service delivery is highly recommended.

Upcoming Classes

We Offer More Than Just ITIL Training

Our successful training results keep our corporate and military clients returning. That’s because we provide everything you need to succeed. This is true for all of our courses.

Strategic Planning & Project Management

From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.

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Leadership & Management

Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.

From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.
ATA is the leading OffSec and Hack the Box US training provider, and a CompTIA and EC-Council award-winning training partner. We offer the best offensive and defensive cyber training to keep your team ahead of the technology skills curve.
Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.